Your RMA # will expire 45 days from the date it is generated your item will not be considered refund-eligible unless it is shipped back to PlayStation Direct before your RMA # expires.ī.
PSN STUFF ONLINE HOW TO
For instructions on how to initiate a return, please visit Cancellation, Returns & Refunds FAQ page.Īfter you have initiated a return, we will provide you with a return merchandise authorization number (“RMA #”) and a prepaid shipping label. However, if the order contains refund-eligible items, those items may be returned for a refund in accordance with the terms of this Policy.įor an order of a refund-eligible item, you have 45 days from the date your item ships to initiate a return. Orders containing PS Plus, or any other subscription product or digital content are final and cannot be canceled, unless required by applicable law. This means that if there’s more than one item in your order, selecting “Cancel” will void the purchase of all items within the order. NOTE: Cancellations are made at the order level individual items within an order cannot be canceled. Please see Section 3 below for details on returns timing and requirements. However, if you have purchased a refund-eligible item, you may still be able to obtain a refund by returning the item within the applicable returns period. If no “Cancel” option appears, it means the order is preparing to ship and can no longer be canceled. If your order is eligible for cancellation, it will have a “Cancel” option next to it. To view your order status, go to the Order History page of your PlayStation Network (“PSN”) account, or go to the Order Details page on PlayStation Direct and look it up by using the order number in your order confirmation email. You may cancel an order of physical merchandise, as long as your status is still in the “Order Received” stage of the process. CANCELLATIONS OF PHYSICAL MERCHANDISE ORDERS Purchases not made from PlayStation Direct.Ģ. Products designated as “non-returnable” on the product description page, or marked as “As-is,” “Clearance” or “Close Out” or “Final Sale.” Subscription products (including PS Plus).
Physical disc games with broken security seals or that appear to have been opened. The following items are not eligible for refunds unless the item is faulty (as determined by us) or is subject to a valid warranty claim (for those products subject to a written warranty), or unless the law otherwise requires: Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy ( ). Note: PlayStation Direct is not the same as the PlayStation Store.
Please be aware that you may have additional refund rights under applicable local law nothing in this Policy limits any such rights under local law. Please read below for important details concerning: This policy applies to purchases made from Sony Interactive Entertainment America Trading LLC (d/b/a PlayStation Direct) only. PLAYSTATION DIRECT RETURNS AND REFUND POLICY Under (Game), select the game with the saved data you want to save and press the button. You must set this feature for each individual game. You can automatically store new and recently updated saved data in online storage on a regular basis. To use this feature you must have a Sony Entertainment Network account and subscribe to the PlayStation®Plus subscription service.
PSN STUFF ONLINE SOFTWARE
You can store PlayStation®3 format software saved data on a PSN SM server and download it to another PlayStation®3 system to continue playing your game.
PSN STUFF ONLINE UPDATE
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